Privacy Policy

1. Information We Collect

1.1 Account and Organization Information

• Name
• Email address
• Phone number
• Organization/farm name
• Role and permissions
• Tenant/organization identifiers

1.2 Operational Data You Provide

• Farm, pond, fish stock, feed stock, health records
• Water quality measurements
• Transactions and operational logs
• Notes, descriptions, uploads, and related metadata

1.3 Payment and Billing Information

• Subscription plan and billing metadata
• Payment status and transaction references

We use third-party payment processors. We do not store full payment card details on our servers.

1.4 Technical and Usage Information

• IP address
• Device/browser information
• Authentication and session data
• API usage logs
• Timestamps and request metadata
• Error and crash diagnostics
• Audit logs

1.5 Communications

• Support messages
• Notification preferences
• Communication records

2. How We Use Information

We use information to:

• Provide, maintain, and improve the Service
• Authenticate users and enforce tenant/license access controls
• Process subscriptions and payments
• Generate analytics and dashboard metrics
• Provide customer support
• Send service-related notices (security, billing, updates)
• Detect fraud, abuse, or security incidents
• Comply with legal obligations

3. Legal Bases (Where Applicable)

We process data based on:

• Performance of a contract
• Legitimate interests (security, fraud prevention, product improvement)
• Legal obligations
• Consent (where required)

4. Data Ownership

• You retain ownership of data you input into the Service ("Customer Data").
• Smater does not claim ownership of Customer Data.
• We may use aggregated and anonymized data for analytics and product improvement, provided such data does not identify you or your organization.

5. How We Share Information

We may share information with:

5.1 Service Providers

• Cloud hosting providers
• Authentication systems
• Payment processors
• Monitoring and analytics providers

5.2 Organization Administrators

Admins may access data within their tenant based on assigned roles.

5.3 Legal Requirements

Where required by law or to protect rights and security.

5.4 Business Transfers

In connection with mergers, acquisitions, or financing.

We do not sell personal information.

6. Data Retention

We retain data as long as necessary to:

• Provide the Service
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements

Retention periods vary depending on data type and legal requirements.

7. Data Security

We implement safeguards including:

• TLS encryption in transit
• Secure password hashing
• Role-Based Access Control (RBAC)
• Tenant-level data isolation
• Monitoring and audit logging
• Access restrictions and authentication controls

No system is 100% secure, but we continuously improve protections.

8. International Data Transfers

Data may be processed outside your country. Where required, we implement appropriate safeguards for cross-border transfers.

9. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete personal data
• Restrict or object to processing
• Data portability
• Withdraw consent

To exercise rights, contact: info@aquaorg.com

10. Cookies and Similar Technologies

We use cookies and similar technologies for:

• Authentication
• Security
• Preferences
• Performance analytics

You may manage cookies via browser settings.

11. Children's Privacy

The Service is not directed to individuals under 16 years of age.

12. Third-Party Services

Integrations with third parties are governed by their own privacy policies.

13. Compliance

We comply with applicable data protection laws, including the Nigeria Data Protection Act (NDPA) and, where applicable, the GDPR.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will include a revised "Last Updated" date.

15. Contact Us

Company Name: Smater Technologies Ltd

Email: info@aquaorg.com